![]() It helps you identify the issue or problem raised and clarify what you’re supposed to do It allows you to avoid the illusion of understanding and listen actively It helps you stay focused and pay attention to the finer details of the conversation It helps the speaker feel valued, cared for and supported Especially in the workplace, excellent communication skills are instrumental in problem-solving, conflict management and having difficult conversations. In social situations, it can help individuals feel safe in your presence. Reflective listening skills are beneficial for several situations. When disagreements arise, effective communicators listen more than they speak they avoid using emotionally charged words and approach the situation objectively When someone delivers a business presentation or a seminar, you put your phone on silent you maintain eye contact and nod your head to show that you’re listeningĭuring feedback sessions, you listen to what your manager or coworker has to say you don’t intervene, you let them have the stage Let’s look at these common examples of reflective listening to understand the concept better. You’re not there to offer anything, simply to listen. The process includes empathy, rapport-building and making someone feel heard and seen. Not only do you pay attention to what’s being spoken, you consider the body language and emotions of the speaker. In a nutshell, reflective listening means focusing completely on someone’s words and cues. ![]() Shows speakers that you’re understanding what they’re trying to convey and you’re seeing the world as they’re seeing it Reflecting serves three primary purposes:Īllows speakers to focus on what they are saying and feeling It refers to the process of paraphrasing and restating both words and feelings of a speaker. Practicing Reflective Listening Techniquesīefore we fast forward to reflective listening, let’s first understand what ‘reflecting’ means.Why Develop Reflective Listening Skills?.Read on to learn more about different reflective listening skills and techniques. You may not realize it but we engage in reflective listening quite often. It helps the speaker feel at ease and communicate effectively with their audience.Īnother method that helps speakers feel confident about their delivery is reflective listening. Similarly, in meetings and conferences, we often request people to put their gadgets away. These basic guidelines help the performers stay focused and be in character. Oftentimes, flash photography is banned as well. ![]() Reflecting meaning, you could say they're feeling like they've grown and accomplished something important.If you’ve been to a play, then you know that switching off your phone is a must. Reflecting feelings, you could say they're feeling confident and satisfied with themselves. Summarizing, you could say they achieved a personal and professional milestone. Lastly, if a client is proud of completing a course, you could paraphrase by saying they are very happy with themselves for finishing the course. Reflecting meaning, you could say they're feeling like they're stuck in a cycle that can't be broken. Reflecting feelings, you could say they're feeling frustrated and disappointed with themselves. Summarizing, you could say quitting smoking is a goal but also a challenge. Another example is if a client wants to quit smoking but finds it difficult, you could paraphrase by saying they have a strong desire to stop smoking but find it very difficult. Reflecting meaning, you could say they're feeling like they're losing control of their life. Reflecting feelings, you could say they're feeling stressed and anxious about their situation. You could summarize by saying they're dealing with many challenges such as work, family, and health. For example, if a client says they feel overwhelmed by life and don't know how to cope, you could paraphrase by saying they're feeling a lot of pressure from different sources and are unsure of how to handle it. Illustrating how reflective listening works, here are some examples of responding to clients using different techniques.
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